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Privacy Policy

1. Who We Are

Hunter and Hound]
15 Neptune Court, Vanguard Way, Cardiff, UK CF24 5PJ

Email: hah.pet@outlook.com
 

2. What Information We Collect

We collect the following types of personal information:

a. Information You Provide Voluntarily:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • Account login credentials (if you register)

b. Automatically Collected Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Cookies and usage data (see Section 6 below)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about orders or account issues

  • Send marketing communications (with your consent)

  • Improve website functionality and user experience

  • Detect and prevent fraud or other security issues

  • Comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases:

  • Contractual necessity – to fulfill your order or service request

  • Consent – for marketing emails and cookies (where applicable)

  • Legal obligation – to comply with laws or regulations

  • Legitimate interests – for analytics, improving our services, and ensuring security

5. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Service providers (e.g., payment processors, delivery companies)

  • IT and system administration services

  • Legal or regulatory authorities where required

  • Third parties in the event of a business sale, merger, or acquisition

All third-party service providers are required to process your data in accordance with the UK GDPR and under contractual obligations of confidentiality.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze traffic. You can manage cookie preferences through your browser settings or via our cookie banner.

Types of cookies used:

  • Necessary Cookies

  • Performance/Analytics Cookies

  • Functional Cookies

  • Targeting/Advertising Cookies (with consent)

Please refer to our Cookie Policy [insert link] for more details.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

Typically:

  • Order information is retained for 6 years for tax and accounting purposes

  • Email preferences and consent logs are retained for as long as you are subscribed

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccuracies in your data

  • Request deletion of your data ("right to be forgotten")

  • Restrict or object to processing

  • Withdraw consent at any time (e.g., unsubscribe from marketing)

  • Data portability (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at [Insert Email].

9. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

If we transfer your personal data outside the UK, we ensure adequate protection is in place through mechanisms like UK-approved Standard Contractual Clauses or transfers to countries with an adequacy decision.

11. Children’s Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date". We encourage you to review this page periodically.

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